Need help day or night to resolve your IT issues?
We know that business support can be required at any time, day or time, and that downtime can really affect your business. We're here to support businesses in Glasgow and across the UK. Our 24 x 7 helpdesk and our team of IT experts allows you to call us any time to fix issues fast and solve your IT support queries.
Find out more about the full range of services we offer here.
Onsite IT Support from our Certified Technicians
Unrivaled peace of mind with our IT company's exceptional onsite 24/7 support services. We understand the criticality of your business operations, which is why our expert technicians are available around the clock to swiftly resolve any IT issues at your location.
Whether it's troubleshooting, hardware installations, software updates, or network maintenance, our dedicated team ensures seamless functioning, increased productivity, and minimized downtime.
Trust us as your reliable technology partner, empowering your success at every hour.
Remote IT Support around the clock
Convenience and efficiency with our IT company's remote 24/7 support services. No matter where your business operates, our skilled technicians are just a call or click away, ready to address any IT challenges you may encounter.
From software glitches to network issues, we deliver prompt solutions, ensuring your systems run smoothly round-the-clock. With proactive monitoring and secure remote access, we safeguard your data and maintain peak performance.
Elevate your business with our reliable and flexible remote support, providing the assistance you need, whenever you need it."
Everything included in our 24/7 IT support services
- Knowledgeable certified UK based support
- 24 x 7 coverage availability
- Live support with instant connective and secure connection
- Live Chat
- Account manager, team leader, and project manager allocated to you
- Multi-technology and vendor support
- Web-based incident reporting
- Custom service levels and response requirements
- Co-managed operational support with your in-house IT team
- On-site escalation services
- Customer satisfaction surveys – because your opinion and experience is important to us!
FAQ's
What does 24/7 onsite and remote IT support mean?
24/7 onsite and remote IT support means that the IT service provider offers assistance both at your physical location (onsite) and through remote access tools at any time, day or night.
How quickly can I expect a response from the IT support team?
With our 24/7 support services, you can expect a rapid response to your IT issues. We prioritize urgent matters and aim to address them promptly, ensuring minimal downtime for your business.
Is onsite support available in my area?
Yes, our company provides onsite IT support in specific geographical areas. We have a widespread network of technicians to reach your location promptly and efficiently when needed.
Are there any additional costs for using 24/7 support services?
Our pricing is transparent, and there are no hidden fees for utilizing our 24/7 support services. You'll receive a clear breakdown of the costs, and we offer various packages to suit your budget and needs.
How secure is the remote access for IT support?
We prioritize security and use robust encryption protocols for remote access. Our team follows industry best practices to safeguard your data and maintain confidentiality while resolving issues remotely.
Contact Us
Call 0845-644-0771 or email sales@stratiis.com to find out more.
